
LobbyWorks® 4.0 – Scanning Business Cards, Driver Licenses and IDs
Updated: 26 May 2011
Scanning business cards and driver licenses is a great way to capture a complete ID image for record
keeping and to streamline data entry during visitor registration. Card scanning utilizes a technology called
Optical Character Recognition (OCR) and a pattern recognition algorithm to identify unique driver license
templates for processing.
Important notes
:
1) The goal of OCR technology is to achieve the highest recognition rate possible; however, no
currently available OCR technology is 100% accurate. LobbyWorks® uses an SDK, and
supported card scanners measure a per-character accuracy rate of 95-99% when the technology
is properly set up.
2) Many new driver license designs have been updated to include one or more holograms as a
method to prevent/detect fake IDs. In the new designs, the holograms often obstruct the text that
the OCR technology is attempting to decipher. Card Scanning Solutions has created a new
scanner, the Snapshell IDR (Honeywell part # LWVMSSNAP), with improved light management
to improve capture of data from licenses where text is hidden behind holograms. The 800
scanner does not have same capability, so we encourage users who experience OCR problems
with holograms on newer IDs/licenses to consider upgrading to a Snapshell IDR model.
3) Card Scanning Solutions releases SDK updates on a regular basis due to the continuous
introduction of new and updated driver license designs. If you encounter an unsupported license
template, the best recommendation is to update to the latest CSS SDK to attempt to resolve the
problem. LobbyWorks has been updated in v4.0.6.1 to install the full CSS SDK to enable easier
SDK updates in the field. Important: If the newest SDK does not resolve the problem, you will
need to collect a secure scan to provide to Honeywell technical support for forwarding to CSS.
What should I do if a driver license is not scanning properly?
Problem Question Resolution
A specific model or
models of license do not
scan properly
Do the driver license fields seem
to be captured into the correct
LobbyWorks field?
No –
1) Check both Autodetect and the state-specific
settings in Front Desk.
2) Check the latest CSS SDK to see if it has a fix.
If not, collect a secure scan
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to provide to
Honeywell technical support for forwarding to
CSS.
Do the licenses have holograms
and are you using an 800 model
scanner?
Yes – You have encountered a limitation of the 800
scanner relative to new driver licenses. We
recommend you upgrade to the Snapshell IDR
model.
A specific license model was
previously compatible with
Autodetect, but now requires
selection of a state?
Yes – Although CSS has added numerous new
driver license templates, they still continue to
support the older templates as well. We
recommend collection of a secure scan
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be
provided for review.
The OCR seems to be entering a
lot of typos into LobbyWorks?
Yes –
1) The OCR technology is not 100% accurate.
The achievable per-character accuracy rate is
between 95-99%.
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All resolutions shown are compatible with LobbyWorks 4.0 build 4.0.6.1 or later.
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The best method of acquiring the image is by creating a “cssnlogdir” folder on the C drive. Once the cssnlogdir
folder is created it will automatically capture encrypted copies of everything you scan. All you need to do is scan the
problematic card, compress/zip the cssnlogdir folder and send it to Honeywell Technical Support. After the email is
sent, delete the folder.
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