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Outline

When it comes to managing visitor registration efficiently, the Drivers License form plays a pivotal role. This form is designed to streamline the process of capturing essential identification details from driver licenses, ensuring that organizations can maintain accurate records while enhancing the visitor experience. Utilizing advanced Optical Character Recognition (OCR) technology, the form allows for the scanning of licenses, transforming physical cards into digital data with impressive accuracy rates. However, it’s important to note that while OCR technology boasts a recognition rate of 95-99%, it is not infallible. Newer driver license designs often incorporate holograms, which can obstruct text and complicate the scanning process. To address these challenges, specialized scanners like the Snapshell IDR have been developed to improve data capture. Regular updates to the software development kit (SDK) ensure that the form remains compatible with evolving license designs. If issues arise during scanning, troubleshooting steps are available to help users navigate common problems. By understanding the intricacies of the Drivers License form, organizations can better equip themselves to handle visitor registration smoothly and effectively.

Sample - Drivers License Form

LobbyWorks® 4.0 – Scanning Business Cards, Driver Licenses and IDs
Updated: 26 May 2011
Scanning business cards and driver licenses is a great way to capture a complete ID image for record
keeping and to streamline data entry during visitor registration. Card scanning utilizes a technology called
Optical Character Recognition (OCR) and a pattern recognition algorithm to identify unique driver license
templates for processing.
Important notes
:
1) The goal of OCR technology is to achieve the highest recognition rate possible; however, no
currently available OCR technology is 100% accurate. LobbyWorks® uses an SDK, and
supported card scanners measure a per-character accuracy rate of 95-99% when the technology
is properly set up.
2) Many new driver license designs have been updated to include one or more holograms as a
method to prevent/detect fake IDs. In the new designs, the holograms often obstruct the text that
the OCR technology is attempting to decipher. Card Scanning Solutions has created a new
scanner, the Snapshell IDR (Honeywell part # LWVMSSNAP), with improved light management
to improve capture of data from licenses where text is hidden behind holograms. The 800
scanner does not have same capability, so we encourage users who experience OCR problems
with holograms on newer IDs/licenses to consider upgrading to a Snapshell IDR model.
3) Card Scanning Solutions releases SDK updates on a regular basis due to the continuous
introduction of new and updated driver license designs. If you encounter an unsupported license
template, the best recommendation is to update to the latest CSS SDK to attempt to resolve the
problem. LobbyWorks has been updated in v4.0.6.1 to install the full CSS SDK to enable easier
SDK updates in the field. Important: If the newest SDK does not resolve the problem, you will
need to collect a secure scan to provide to Honeywell technical support for forwarding to CSS.
What should I do if a driver license is not scanning properly?
Problem Question Resolution
1
A specific model or
models of license do not
scan properly
Do the driver license fields seem
to be captured into the correct
LobbyWorks field?
No –
1) Check both Autodetect and the state-specific
settings in Front Desk.
2) Check the latest CSS SDK to see if it has a fix.
If not, collect a secure scan
2
to provide to
Honeywell technical support for forwarding to
CSS.
Do the licenses have holograms
and are you using an 800 model
scanner?
Yes – You have encountered a limitation of the 800
scanner relative to new driver licenses. We
recommend you upgrade to the Snapshell IDR
model.
A specific license model was
previously compatible with
Autodetect, but now requires
selection of a state?
Yes – Although CSS has added numerous new
driver license templates, they still continue to
support the older templates as well. We
recommend collection of a secure scan
2
be
provided for review.
The OCR seems to be entering a
lot of typos into LobbyWorks?
Yes –
1) The OCR technology is not 100% accurate.
The achievable per-character accuracy rate is
between 95-99%.
1
All resolutions shown are compatible with LobbyWorks 4.0 build 4.0.6.1 or later.
2
The best method of acquiring the image is by creating a “cssnlogdir” folder on the C drive. Once the cssnlogdir
folder is created it will automatically capture encrypted copies of everything you scan. All you need to do is scan the
problematic card, compress/zip the cssnlogdir folder and send it to Honeywell Technical Support. After the email is
sent, delete the folder.
1
2) To help achieve the highest accuracy, it is
important that the scanned image shows the
entire card and that the image is good. If using
an 800 scanner, recalibrate. If recalibration
does not help, we recommend collection of a
secure scan be provided for review.
No card scans properly Are you using an 800 scanner? Yes –
1) Please confirm that the 800 model is
compatible and recalibrate the scanner. Note:
there are models of the 800 scanner that do
image capture only without OCR support.
2) Please confirm card is being inserted into
scanner with proper orientation (image face
down).
Front Desk starts but the
Snapshell IDR does not power
up?
Yes – This may be caused by an installation error
of the driver or SDK. Uninstall both the driver/SDK
using Add/Remove Programs and then reinstall
driver followed by SDK.
Front Desk starts but does not
detect the scanner?
Yes –
1) Confirm that another open application is not
using the scanner. A scanner can only connect
to one software application at a time. If this is
the problem, close the application and restart
Front Desk.
2) The scanner driver may not have been
installed properly. Apply the hot fix for
LobbyWorks 4.0.6.1. Uninstall the CSS SDK
using Add/Remove programs. Install the latest
SDK (9.42.37 or later). If the scanner was the
800 model, recalibrate the scanner.
Front Desk displays errors when
attempting to start the application
Yes –
1) If you encounter any device compatible error
during launch of Front Desk, manually register
the following DLLs located in the LobbyWorks
installed path bin folder:
- BIZCOM.dll
- ScanW.dll
- ScanWex.dll
2) The CSS SDK may have been uninstalled.
Please confirm that a single version of the
CSS SDK is installed.
What does a per-character accuracy rate mean?
A 99% OCR accuracy rate does not mean that only one license out of 100 will be wrong. It means that
approximately one character will misread on every license (assuming that each license has approximately
100 characters). A misread could be O vs 0, i vs l, u vs v, etc. This does not mean that every card will
have one mistake – you could have three cards read perfectly and one card with multiple mistakes.
Why do some licenses work in Autodetect mode while for other licenses I need to select a specific
state?
Auto detection like OCR works on visual information but instead of looking for characters it is looking for
shapes, usually the shape of the word that represents the state or some other unique identifier that can
only be found on one state. To help the SDK with auto detection, it is important that the scanned image
shows the entire card and that the image is good.
How do I recalibrate the 800 scanner on LobbyWorks 4.0.6.1 or later?
When calibration of the scanner completes via Front Desk or Kiosk, the following files will be created in
the ScanShell800 folder in the system:
PixGan6.dat
2
3
PixGanG6.dat
PixOff6.dat
PixOffG6.dat
To recalibrate the scanner, delete these files and relaunch the Front Desk or Kiosk application in the
system.
Path for WinXP: C:\Documents and Settings\All Users\Application Data\Card Scanning
Solutions\ScanShell800
Path for VISTA: C:\ProgramData\Card Scanning Solutions\ScanShell800
Path for Windows 7: C:\ProgramData\Card Scanning Solutions\ScanShell800

Form Information

Fact Name Description
OCR Technology Optical Character Recognition (OCR) aims for high recognition rates, achieving 95-99% accuracy under optimal conditions.
Holograms on Licenses Many new driver licenses feature holograms, which can obstruct text and hinder OCR accuracy.
Scanner Model Recommendation For licenses with holograms, upgrading to the Snapshell IDR scanner is advised for better data capture.
SDK Updates Regular updates to the Card Scanning Solutions (CSS) SDK accommodate new driver license designs and templates.
Secure Scan Collection If scanning issues persist, collect a secure scan for technical support to analyze and resolve the problem.
Compatibility Issues Some older scanner models may not support newer license designs; a specific state selection may be necessary.
Per-Character Accuracy A 99% OCR accuracy rate suggests that approximately one character may be misread per license, not one entire license.

Detailed Guide for Filling Out Drivers License

Completing the Drivers License form requires careful attention to detail. Follow these steps to ensure accurate and complete information is provided. After filling out the form, you will submit it for processing.

  1. Begin with your personal information. Enter your full name as it appears on your identification.
  2. Provide your date of birth. Ensure the format is correct, typically MM/DD/YYYY.
  3. Fill in your current address. Include street number, street name, city, state, and ZIP code.
  4. Input your driver's license number. Double-check this number for accuracy.
  5. Enter the expiration date of your current license. This is usually located on the front of the license.
  6. Indicate your height and weight. Use standard measurements (feet/inches for height and pounds for weight).
  7. Provide your eye color and hair color. Use standard color descriptions.
  8. Sign and date the form at the designated area. Ensure your signature matches your identification.

Obtain Answers on Drivers License

  1. What should I do if a driver license is not scanning properly?

    If a driver license is not scanning correctly, first check if the fields are being captured properly. Ensure that you are using the correct settings in Front Desk. If the issue persists, verify if you have the latest CSS SDK installed. If the SDK does not resolve the problem, collect a secure scan to send to Honeywell technical support for further assistance.

  2. Why are some licenses not recognized by the scanner?

    Licenses may not be recognized due to several factors. For example, if the license has holograms, older scanner models like the 800 may struggle to read them. In such cases, upgrading to the Snapshell IDR model is recommended. Additionally, ensure that the scanner is compatible with the specific license model you are using.

  3. What does the per-character accuracy rate mean?

    The per-character accuracy rate indicates the likelihood of misreading characters during scanning. For instance, a 99% accuracy rate suggests that on average, one character may be misread for every 100 characters scanned. This does not guarantee that every card will have a mistake; some may be read perfectly while others may have multiple errors.

  4. How do I recalibrate the 800 scanner?

    To recalibrate the 800 scanner, delete specific calibration files located in the ScanShell800 folder. After deleting these files, relaunch the Front Desk or Kiosk application. The paths for these files vary by operating system:

    • Windows XP: C:\Documents and Settings\All Users\Application Data\Card Scanning Solutions\ScanShell800
    • Windows Vista: C:\ProgramData\Card Scanning Solutions\ScanShell800
    • Windows 7: C:\ProgramData\Card Scanning Solutions\ScanShell800
  5. Why do some licenses require selecting a specific state?

    Auto detection relies on visual identifiers unique to each state. If the scanned image does not provide clear visual cues, the scanner may not recognize the license automatically. Ensuring that the entire card is visible and the image quality is high can improve detection accuracy.

  6. What should I do if the Front Desk application does not detect the scanner?

    If the Front Desk application fails to detect the scanner, check for other applications that may be using the scanner. Close any such applications and restart Front Desk. If issues persist, verify that the scanner driver is installed correctly and consider applying any necessary hot fixes.

  7. What are the limitations of the 800 model scanner?

    The 800 model scanner may have limitations when scanning newer driver licenses that include holograms. These holograms can obstruct text and hinder the OCR process. For optimal performance with these licenses, upgrading to the Snapshell IDR model is advised.

  8. How often should I update the CSS SDK?

    It is advisable to update the CSS SDK regularly to ensure compatibility with new and updated driver license designs. Frequent updates can help resolve scanning issues and improve overall performance. If you encounter unsupported license templates, updating the SDK is the first step to take.

Common mistakes

Filling out a driver's license form may seem straightforward, but many people make common mistakes that can lead to delays or complications. One frequent error is providing inaccurate personal information. This includes misspellings of names, incorrect addresses, or wrong dates of birth. Such mistakes can create discrepancies that may require additional verification, causing frustration and potential delays in receiving the license.

Another common pitfall involves neglecting to check for required documents. Many applicants assume they have everything they need without reviewing the list of necessary documents. This can include proof of residency, identification, and even specific forms of payment. Arriving at the DMV without the right paperwork can lead to wasted time and the need for a return visit.

People often overlook the importance of reading instructions carefully. Each state may have different requirements or specific formats for filling out the form. Ignoring these details can result in incomplete applications or errors that require correction. It’s crucial to take the time to read through the instructions thoroughly before starting the application process.

Additionally, many applicants fail to double-check their entries before submitting the form. Rushing through the process can lead to simple mistakes that might have been easily caught with a quick review. Taking a moment to verify that all information is accurate can save time and prevent complications later on.

Finally, some individuals do not keep copies of their submitted forms. Having a record of what was submitted can be invaluable if there are questions or issues that arise after the fact. Keeping a copy ensures that you have a reference point for any future communications with the DMV or related agencies.

Documents used along the form

The process of acquiring a driver’s license often involves several additional forms and documents that facilitate identification and verification. Below is a list of commonly associated documents that play a crucial role in this process.

  • Social Security Card: This document verifies an individual's Social Security number, which is essential for identity verification and is often required when applying for a driver's license.
  • Proof of Residency: Documents such as utility bills, lease agreements, or bank statements that show the applicant's current address. This helps establish residency in the state where the license is being applied for.
  • Birth Certificate: A certified copy of a birth certificate serves as proof of age and identity. It is often required to confirm that the applicant meets the minimum age requirement for obtaining a driver's license.
  • Passport: A valid passport can serve as an alternative form of identification. It is particularly useful for individuals who may not have a Social Security card or a birth certificate readily available.

Each of these documents serves a specific purpose in the application process, ensuring that the individual’s identity and eligibility are accurately established. Being prepared with the necessary paperwork can streamline the process and reduce potential delays when applying for a driver’s license.

Similar forms

  • Passport: Like a driver's license, a passport serves as an official identification document issued by a government. Both documents include personal information such as name, date of birth, and a photograph. They are often used for identification in various situations, including travel and verification of identity.

  • State ID Card: A state ID card functions similarly to a driver's license but is specifically for individuals who do not drive. It contains the same personal details and serves as a valid form of identification for age verification, voting, and accessing government services.

  • Military ID: A military ID is issued to active duty and retired military personnel and their dependents. Like a driver's license, it includes personal information and serves as a means of identification. Both documents can be used to access restricted areas and verify identity in various settings.

  • Voter Registration Card: This card is provided to registered voters and serves as proof of registration. Similar to a driver's license, it contains personal information and is often required for voting. Both documents can establish identity and eligibility for certain rights.

  • Employee ID Card: An employee ID card is issued by an employer to identify staff members. It typically includes a photograph and personal details, much like a driver's license. Both cards can grant access to secure areas and serve as proof of identity within specific contexts.

Dos and Don'ts

When filling out the Driver's License form, there are some important dos and don'ts to keep in mind. Following these guidelines can help ensure a smooth process.

  • Do check that all required fields are filled out completely.
  • Do ensure that the information matches what is on the driver's license.
  • Do use clear and legible handwriting if filling out the form by hand.
  • Don't leave any fields blank unless specified.
  • Don't use correction fluid or tape on the form.
  • Don't forget to double-check for typos before submitting.

Misconceptions

Misconceptions about the Drivers License form can lead to confusion and inefficiencies. Here are seven common misconceptions along with clarifications:

  • OCR technology is 100% accurate. Many believe that Optical Character Recognition (OCR) technology will always provide perfect results. In reality, even the best OCR systems achieve an accuracy rate of only 95-99%. Errors can occur due to various factors, including card design.
  • All scanner models can read holograms effectively. Some users assume that any scanner will handle new driver licenses with holograms. However, older models, like the 800 scanner, may struggle with these features. Upgrading to a Snapshell IDR model is often necessary for better performance.
  • Updating the SDK will always resolve scanning issues. While updates can fix many problems, they may not address every issue. If an unsupported license template is encountered, additional steps, like collecting a secure scan, may be required.
  • All driver licenses are compatible with Autodetect mode. Many users think that Autodetect will work for every license. This is not true. Some licenses may require manual state selection for proper recognition, especially if they have unique shapes or identifiers.
  • Recalibrating the scanner is unnecessary. Some individuals believe that once a scanner is set up, it never needs recalibration. In fact, recalibrating the scanner can significantly improve accuracy, especially if issues arise.
  • Errors during scanning are always due to user mistakes. It is a common misconception that all scanning errors stem from user error. While improper card insertion can cause issues, hardware limitations and software compatibility can also lead to problems.
  • Once an issue is identified, it will be easy to fix. Many assume that identifying a problem means it can be quickly resolved. However, some issues may require technical support and additional steps, such as sending secure scans for analysis.

Understanding these misconceptions can help users navigate the Drivers License form more effectively and reduce frustration during the scanning process.

Key takeaways

Here are some key takeaways about filling out and using the Drivers License form:

  • Understand OCR Technology: Optical Character Recognition (OCR) technology aims for high accuracy but is not perfect. Expect a recognition rate of 95-99%.
  • Holograms Can Obstruct Text: Newer driver licenses often include holograms that may block text, causing scanning issues.
  • Upgrade Your Scanner: If you experience problems with holograms, consider upgrading to the Snapshell IDR scanner for better performance.
  • Keep Software Updated: Regularly update the CSS SDK to ensure compatibility with new driver license designs.
  • Secure Scans for Support: If issues persist, collect a secure scan and send it to Honeywell technical support for assistance.
  • Check Scanner Settings: Verify both Autodetect and state-specific scan settings if fields are not capturing correctly.
  • Recalibrate Your Scanner: If the 800 model scanner is not performing well, recalibration may resolve issues.
  • Proper Card Orientation: Always insert the card face down into the scanner for accurate scanning.
  • Resolve Application Errors: If Front Desk does not detect the scanner, ensure no other application is using it and check the installation of the scanner driver.
  • Understand Accuracy Rates: A 99% accuracy rate means one character may misread per 100 characters, not that one out of 100 licenses will be incorrect.